Privacy Policy

Agency:

REDDAM HOUSE SCHOOLS AUSTRALIA (referred as “Reddam”)

Reddam House Schools Australia are part of INSPIRED EDUCATION HOLDINGS LIMITED (“Inspired Education Group”), which is a company registered in England with Number 09268120 and registered address in Sixth floor, 3 Burlington Gardens, London, W1S 3ep, United Kingdom. INSPIRED operates numerous affiliated schools globally via its regional offices in United Kingdom, Europe, Africa, Middle East, Asia-Pacific and Latin America.

1. Introduction
The terms of this policy are based on the Privacy Act 1988 and the Australian Privacy Principles ("APPs"), which recognises the right to information among other questions. Consequently, Reddam House provides information about how we process the personal information that you provide to us. Other applicable regulations on privacy questions are also considered.
 
Our Privacy Officer can be contacted by email at the address privacy@reddamhouse.com.au  if you have any queries regarding the processing of your personal information. 

2. Types of Personal Data We Process
We process personal information from our students and their families or their legal representatives and also from our employees, candidates, suppliers, contractors, prospective customers and third parties that are legally authorized to act on their behalf.
The personal information processed are mainly the following:

  • Names, addresses, telephone numbers, e-mail addresses and other emergency and medical contact details;
  • Nationality and location;
  • Family details;
  • Safeguarding information (such as court orders and professional involvement);
  • Education and employment data;
  • Schools previously attended, qualifications, recommendations and references;
  • Images, audio and video recordings, including CCTV footage (video images);
  • Financial information and educational centers previously attended.

Other types of data we may collect and process, according to our schools purposes and your consent, are related to health condition, criminal records and other sensitive information related to an individual, such as:

  • Medical history;
  • Behavioural information;
  • Special educational needs;
  • Food intolerances or allergies;
  • Criminal records linked to a specific individual;
  • Biometric information;
  • Ethnicity; and
  • Religion or ideology
  • Sexual orientation; 

3. How We Collect and Process Personal Data
Reddam collects information directly from the individuals or legal authorised parties acting on their behalf in several ways, including:

  • Over the phone;
  • Through our website;
  • Through cookies used on our website we can collect login data, browsing behaviour, settings and actions in web applications;
  • From email and hand delivery paper documentation, including job applications, emails, invoices, letters, consent forms;
  • Through online tools: such as apps, educational platforms and other software used by our schools;
  • Through any CCTV cameras located at our premises or sites;

4. Lawful Basis for Processing Your Information
We process your information on the basis of the consent provided by you, as well as for the performance of a contract and to comply with the legal obligations that may derive from it. We may also process your information on the basis of a legitimate interest of Reddam Schools when sending commercial communications about our activities. Our lawful basis are defined in the next section. 

5. Purposes for Which We Process Personal Data
We have set out below, in tabular form, the ways in which we may use your personal data, and which of the legal bases we rely on to do so. Where appropriate, we have also identified our legitimate interests. Please note that we may process your information for more than one lawful purpose, depending on the circumstances and the specific purpose. Please contact us if you would like more details about the specific legal ground which we are relying on to process your personal data, where more than one ground has been identified below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
(c) Profile
(d) Financial information		 Performance of a contract with you.
To provide educational services (a) Identity
(b) Contact
(c) Profile
(d) Educational records
(e) Health records
(f) Safeguarding information
(g) Family details
(h) Images, audio and video recordings, including CCTV footage (video images);		 To ensure that the student meets the school’s admission criteria; 
To provide educational services including the support of pupil learning, monitor and report on pupil progress; 
To provide to the students welfare and pastoral care services; 
To have a Student health profile and to provide to the students medical and nurse attention accordingly; To provide adequate catering service 
and school transportation, among other necessary services; 
To meet the educational, social, physical and emotional requirements of the student; 
To comply with the law regarding information sharing; 
To comply with legislative or administrative requirements; 
To provide School’s Summer Camp, Swimming activities, Trips or other extracurricular activities; 
To enable parents/guardians to be contacted in the case of emergency or in the case of school closure, or to inform parents of their child’s educational progress or about school events, etc.; 
To celebrate school’s achievements and to keep a record of the history of the school, the School may take photographs and recorded images of students to be shared in, e.g. yearbooks, school website, etc, always based on informed consent from parents or students of legal age; 
To send consented commercial communications.
To process and fulfil your contract, including:
- Managing payments, fees and charges; and
- Managing your queries – this may include recording calls or communications with our teams		 (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communication		 Performance of a contract with you.
To collect and recover money owed to us in respect of your contract. (a) Identity
(b) Contact
(c) Financial
(d) Transaction		 Performance of a contract with you.
To carry out fraud assessments (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Technical		 Performance of a contract with you.
To notify you in relation to our legal obligations and documents, including changes to our terms or Privacy Policy (a) Identity
(b) Contact
(c) Profile		 Performance of a contract with you.
To help us improve our offering to our customers, including asking you to leave a review or take a survey, or provide customer insights (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications		 Necessary for our legitimate interests (to study how customers use our products/services, to improve our offering to our customers, to develop them and grow our business).
To enable you to partake in one of our awards or a competition (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications		 Performance of a contract with you to fulfil the promotion and run the awards/competition. We may also subsequently use your entries for the legitimate interests of understanding our customer base more effectively.
To administer and protect our business and websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Profile
(d) Technical		 Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
To deliver relevant website content, advertisements and other marketing material to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical		 Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business to inform our marketing strategy and to improve our offering to you).
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage		 Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you about products or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile		 Necessary for our legitimate interests (to develop our products/services and grow our business, and to improve our offering to you)
CV received through our website, in the section “Careers” or by other means. It is also referred to employees (a) Identity
(b) Contact
(c) Professional backgrounds
(d) References		 Conducting the selection process, recruitment of staff, position assessment, management of human resources records, administration of payroll, 
pensions and sick leave, disciplinary actions, staff appraisals.

6. With Whom do we Share your Personal Data
We do not share your personal information with others unless it is necessary for the purpose for which it is provided or is required by law.

7. International transfer of data
In the event that, when necessary for the execution of the educational contract (which could include the use of computer tools and platforms offered from outside Australia), personal data may need to be transferred to countries that may offer a lower level of data protection, we will implement the necessary measures to ensure adequate protection of your personal data in accordance with applicable data protection regulations. Likewise, parents / legal guardian or the student over legal age will be clearly and correctly informed. We will also collect the corresponding consent for such transfers to non-adequate countries when required by the specific exemptions stipulated in the regulations. 
Your personal data shall be neither rented nor sold to third parties under any concept.

8. Conservation of Data
Personal information will only be retained for the period of time required to fulfil the legal or business purposes for which it was collected. Once the period has expired, the information will be destroyed or made anonymous.

9. Your Rights
You have rights regarding the processing of your personal information. These rights are, however, subject to certain exemptions and limitations. You have the right to:

  • Be informed, at the time when your information is collected, about the processing of such information;
  • Access the information we process about you, including your health information, except where the law allows the School to refuse your request. You don’t have a right under Australian privacy law to access other kinds of information, such as commercial information;
  • Request the correction, when the information we hold about you is inaccurate, out of date, incomplete, irrelevant and misleading;
  • You also have the right to request the destruction or deletion of your personal information and
  • Object to the processing of your personal information on reasonable grounds relating to your particular situation including for purposes of direct marketing by means of unsolicited electronic communications;
  • Not to be subject, under certain circumstances, to a decision which is based solely on the basis of the automated processing of your personal information intended to provide a profile about you that may cause effects for you without your intervention;

You can request the exercise of your rights by sending a written specific request, along with a copy of your ID card, to the Privacy Officer's email address at: privacy@reddamhouse.com.au.  

10. Consent
You will have the right to withdraw your consent for any specific purpose granted at any given time without prejudice of the legality of processing according to the consent given before withdrawal. 

11. Storing and securing information
Reddam shall use the appropriate technical and organizational measures to ensure the security, confidentiality, integrity and privacy of the personal data; preventing unauthorized access or unlawful processing, as well as accidental loss, destruction or damage of the files.

12. REP AI
With the aim of attending to your general queries, our website provides the option to use the chatbot. Initially, this application does not require your identification or any other personal information about you. You can address your specific question by typing it or using your microphone, in this case you must provide access to it and the chatbot will process and record your voice as personal data. 

You can also disclose voluntarily any information about you when asking a query (e.g., your name, location, or age). In this case, the information recorded will be processed and retained by Rep AI for the time necessary to fulfil the purpose and according to the applicable local regulations. 

You can find more information about this tool at: https://www.hellorep.ai/privacy-policy. 

13. Cookies Used in Our Website
We use cookies to provide you with better experience in the use of our website, as well as to store information about our visitors. This information is related to your session ID and is a way of monitoring single user access. The Web server is allowed to remember some data concerning the user, such as his preferences for visiting the pages of this server, name and password, products that are more interesting, etc. The Cookies that we use in our website and that require informed consent by the user are the functional cookies and the targeting cookies. Consent is not required for required cookies, which are those of a technical nature necessary for the operation of the website or the provision of services expressly requested by the user.

You can find more information about our Cookies notice.

14. Common Use with Social Networks
This site contains links to other websites such as platforms or social networks. Reddam not responsible for privacy practices or the content of such sites. You should be aware that the processing of your personal information is carried out by those sites and governed by their respective privacy policies.
If you do not want these sites to collect and process your information, please review their corresponding privacy policies and / or disconnect from it before using our Services.

15. Minors
Reddam will not collect and / or process information from individuals under legal age. Consent from parents or legal representatives will be always required.

16. Complaints
If you believe we are processing your personal data disregarding the data protection regulations in force, any claim can be sent to our Privacy Officer at: privacy@reddamhouse.com.au or to the Australian Information Commissioner at: https://www.oaic.gov.au/privacy/privacy-complaints.  

17. Privacy Notice Updates:
Reddam may update this privacy notice periodically, so we recommend that you review this information from time to time.

Last updated May 2024